tkck Privacy Policy

This Privacy Policy ("Policy") is issued by tkck ("we", "us", "our", "the Company") and applies to all personal data collected from individuals ("you", "your", "the Player") who visit, register on, or otherwise interact with the tkck website at https://tkck.io, the tkck mobile application, and any related services, features, or communications provided under the tkck brand (collectively, "the Platform").

This Policy describes in detail what categories of personal data we collect, the purposes for which we process that data, the legal bases on which processing is carried out, how long we retain data, who we share it with, and what rights you hold in relation to your personal information. We encourage you to read this Policy carefully and in full before using the Platform.

This Policy is written in English and shall be interpreted exclusively in English. In the event of any inconsistency between this English-language version and any translation, the English version shall prevail in all circumstances.

tkck collects the following categories of personal data from players. We collect only what is necessary for the purposes described in this Policy.

We do not collect any special category data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) unless it is voluntarily provided in the context of a responsible gaming interaction and is strictly necessary to provide appropriate support.

tkck collects personal data through the following methods:

• Direct interactions: Data you provide when you create an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey, or update your account profile.
• Automated technologies: Technical and usage data collected automatically as you navigate the Platform, through cookies, server logs, pixel tags, and similar tracking technologies. See Section 7 (Cookies & Tracking) for full details.
• Third-party sources: Identity and financial verification data received from KYC/AML service providers, fraud detection partners, and payment processors (such as bKash, Nagad, and Rocket) in connection with transaction processing and anti-fraud screening.
• Game providers: Game session data (results, wager amounts, session duration) received from our third-party game suppliers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and Microgaming, which is used to maintain accurate account records and resolve disputes.

tkck processes personal data for the following defined purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first informing you and, where required, obtaining your consent.

• Account management: To create, maintain, verify, and administer your tkck account, including processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, and other supported payment methods.
• Identity and age verification: To confirm that you meet the 21+ age requirement and to verify your identity as required for compliance with anti-money-laundering and know-your-customer obligations.
• Service delivery: To provide access to cricket betting, live casino, slots, Lucky Bingo, and all other games and features available on the tkck Platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, multi-accounting, and other forms of prohibited conduct as defined in the tkck Terms and Conditions.
• Responsible gaming: To monitor betting patterns for signs of problem gambling, to apply deposit limits or self-exclusion measures requested by or on behalf of a player, and to fulfil our duty of care obligations.
• Customer support: To respond to your queries, complaints, and disputes efficiently and accurately, and to maintain a record of communications for quality assurance purposes.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, design, and content of the tkck Platform.
• Marketing communications: To send you relevant promotional offers, bonus notifications, and product updates by email or in-app notification, where you have provided your consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and to enforce our Terms and Conditions.

tkck processes personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing that is required to perform our contract with you — for example, creating and managing your account, processing your deposits and withdrawals, and providing access to games and betting markets.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and cooperation with regulatory authorities.
• Legitimate interests: Processing carried out for our legitimate business interests where those interests are not overridden by your rights — including fraud prevention, Platform security, service improvement, and responsible gaming monitoring.
• Consent: Processing for marketing communications and the use of non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

tkck does not sell your personal data to any third party. We share personal data with external parties only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive the minimum financial data required to process your deposits and withdrawals securely.
• KYC and AML providers: Specialist identity verification and anti-money-laundering service providers who assist us in verifying player identities and screening transactions in accordance with legal requirements.
• Game suppliers: Third-party game providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe, Microgaming, NetEnt) receive the account identifiers and session data necessary to deliver their games to you via the tkck Platform.
• Technology and hosting providers: Providers of server infrastructure, cloud storage, content delivery networks, and platform security services who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where we are required by law or a binding legal order to disclose information, or where disclosure is necessary to prevent serious harm or criminal activity.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of the tkck business or assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

tkck uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit a website. They allow us to recognise your device, maintain your session, remember your preferences, and collect usage analytics.

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the tkck Platform and may prevent you from accessing your account or placing bets.

tkck retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, to comply with AML and regulatory record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with applicable financial compliance requirements.
• Communications data: Support correspondence and live chat transcripts are retained for up to two (2) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Technical and usage data: Server log and analytics data is typically retained for up to twelve (12) months, after which it is aggregated or deleted.
• Responsible gaming records: Self-exclusion records and responsible gaming intervention logs are retained for the duration of any applicable exclusion period plus five (5) years.
• Marketing consent records: Records of your consent to receive marketing communications are retained for as long as you remain a registered player and for two (2) years following account closure.

When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, it will be securely deleted or anonymised in a manner that prevents reconstruction.

tkck implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tkck servers.
• Encryption of sensitive stored data, including financial account identifiers and identity verification documents, using industry-standard encryption algorithms.
• Role-based access controls ensuring that only authorised tkck personnel with a legitimate need can access specific categories of personal data.
• Regular internal security audits and penetration testing to identify and remediate vulnerabilities in the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Incident response procedures that enable rapid detection, containment, and notification in the event of a personal data breach.

You hold a number of rights in relation to the personal data that tkck holds about you. These rights are described below. To exercise any of these rights, please contact our Data Support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and at no charge, unless a request is manifestly unfounded or excessive.

• Right of access: You have the right to request a copy of the personal data tkck holds about you, together with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute and may be limited where retention is required for legal compliance or legitimate business purposes.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is carried out on the basis of consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including processing for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

The tkck Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. If you are under 21, you must not register an account, access the Platform, or provide any personal information to tkck.

If tkck becomes aware that personal data has been collected from an individual under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered on the tkck Platform, please contact us immediately at [email protected].

The tkck Platform may contain references to third-party services such as game providers, payment processors, and technology partners. Where the Platform links to or integrates with third-party services, those third parties operate under their own independent privacy policies. tkck is not responsible for the privacy practices of any third-party service and recommends that you review the relevant third-party privacy policy before providing any personal information to that service.

This Policy applies solely to data collected and processed by tkck. It does not extend to any data collected by third-party platforms, applications, or services that you may access in connection with your use of the tkck Platform.

tkck reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, the updated Policy will be published on this page with a revised effective date, and we will make reasonable efforts to notify registered players via email or in-platform notification prior to the changes taking effect.

Your continued use of the tkck Platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your personal data. The current version of this Policy is always available at https://tkck.io/privacy-policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about how tkck handles your personal data, please contact our support team using any of the following channels. We are available 24 hours a day, 7 days a week:

• Email: [email protected] — for all data access requests, rectification requests, erasure requests, and privacy-related queries. We aim to respond within 5 business days.
• Live Chat: Available directly on the Platform after logging in to your tkck account — for immediate assistance with account-level privacy questions.
• WhatsApp: +880 1700 000000 — available during extended support hours for urgent matters.

When submitting a data subject request, please include your registered username and mobile number to allow us to locate your account records promptly and process your request without unnecessary delay.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter through appropriate legal or regulatory channels available in Bangladesh. tkck is committed to working constructively with you to resolve any privacy concern fairly and transparently.